Shipping policy

Shipping Policy

At Maison Mala, every order is carefully packaged and shipped with the utmost care to ensure your item arrives safely and securely.

Australia Wide Shipping

We offer fully tracked and insured shipping on all Australian orders.

  • Flat Rate Shipping: $25 AUD

  • Free Express Shipping on orders over $2,000 AUD

All parcels are sent with:

  • Tracking

  • Insurance coverage

  • Signature on delivery

Orders are typically dispatched within 1–3 business days following payment confirmation.

Packaging

Each Maison Mala order is thoughtfully packaged to provide a premium unboxing experience while ensuring your item is protected during transit.

Delivery Timeframes

Estimated delivery times within Australia:

  • Standard Shipping: 2–6 business days

  • Express Shipping: 1–3 business days

Please note delivery times may vary depending on location and carrier delays.

Important Information

Once your order has been dispatched, Maison Mala is not responsible for delays caused by the shipping carrier. However, we will always assist in tracking and resolving any delivery issues where possible.

For high value orders, additional verification may be required prior to dispatch for security purposes.