Terms of service

Terms of Service

Welcome to Maison Mala. By accessing or purchasing from our website, you agree to the following Terms of Service.

Please read these terms carefully before using our website or placing an order.

General

Maison Mala reserves the right to update, modify or replace any part of these Terms of Service at any time without prior notice.

By using this website, you confirm that you are at least 18 years of age or have permission from a parent or guardian.

Product Information

Maison Mala specialises in authentic pre-loved luxury designer items.

As many items are vintage or pre-owned, minor signs of wear may be present. We make every effort to accurately photograph and describe each item, including any notable imperfections.

Colours may vary slightly depending on screen settings and photography.

Authenticity

All items sold by Maison Mala are carefully inspected and authenticated prior to sale. Maison Mala guarantees the authenticity of every item listed on our website.

Maison Mala is not affiliated, associated or endorsed by the brands sold on this website.

Pricing & Payments

All prices are listed in Australian Dollars (AUD).

Maison Mala reserves the right to change pricing at any time without notice.

Orders will only be processed once payment has been successfully received and verified.

Shipping

All Australian orders are shipped fully tracked, insured and signature-required.

Delivery timeframes are estimates only and may vary due to carrier delays or external circumstances beyond our control.

Ownership and responsibility for the item transfers to the customer upon confirmed delivery.

Returns & Refunds

All sales are final.

Maison Mala does not offer refunds, returns or exchanges for change of mind.

If an item is received incorrectly or significantly not as described, customers must contact us within 48 hours of delivery.

Nothing within these Terms excludes your rights under Australian Consumer Law.

Intellectual Property

All website content including logos, branding, photography, graphics and written content are the property of Maison Mala and may not be copied, reproduced or used without written permission.